Solutions

    IT Support

    Seamless Support. Maximum Productivity. Zero Disruptions.

    Reliable. Proactive Support. Built for Your Business.

    IT is the backbone of your business - but managing it in-house can be complex and resource-intensive. TIEVA’s Managed IT Support ensures your IT infrastructure runs seamlessly, reducing downtime, boosting productivity, and allowing your internal teams to focus on strategic priorities.

     

    Explore Our Solutions

    2000+

    Supported organisations. Empowering teams with expert IT assistance.

    97% CSAT

    Trusted by businesses for outstanding IT support.

    24/7 365

    Round-the-clock IT support & assistance, whenever you need it.

    TIEVA is proud to be the trusted IT partner for many of UK's leading organisations

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    Smarter IT Support for seamless operations

    At TIEVA, we’ve got your back. When tech issues pop up, we fix them fast. When you need reliable systems, we keep them running. No headaches, no downtime—just expert support. With TIEVA, you’re never alone. We’re here to keep the lights on and your operations seamless.

     

    Stay ahead of IT issues with 24/7 monitoring and rapid response resolution.

     

    We proactively detect and resolve potential problems before they impact your business, keeping your systems running at peak performance.

     

    Optimise IT performance with seamless troubleshooting, system updates, and continuous management.

     

    From everyday user support to strategic IT planning, we help you streamline operations and drive efficiency.

     

    Flexible IT support that adapts to your business.

     

    Whether you need fully managed IT or co-managed services to support your in-house team, our solutions scale to fit your evolving needs.

     

    We keep your systems secure, up to date, and compliant.

     

    With proactive security monitoring, backups, and compliance management, we help protect your business from downtime, cyber threats, and data loss.

     

    Beyond everyday IT fixes, we help align your technology with your business objectives.

     

    Our strategic reviews ensure your IT evolves with your company, supporting growth, innovation, and long-term success.

    Proactive IT. Better Outcomes.

     

    Managed IT

    Managed IT

    Comprehensive, fully outsourced IT services. We handle everything - from infrastructure management to end-user support - so your business stays productive, secure, and efficient.
    Co-Managed IT

    Co-Managed IT

    Expert support for your internal IT team. We work alongside your in-house IT staff, providing extra expertise and resources exactly when you need them.
    24/7 Service Desk

    24/7 Service Desk

    Fast, reliable IT support, anytime. Our UK-based ITIL-certified service desk provides round-the-clock assistance for any IT issue, big or small.
    Hardware & Software Support

    Hardware & Software Support

    Extend the life of your IT investments. From break-fix repairs to software deployment and optimisation, we help businesses reduce costs and maximise technology performance.

    Our Approach

    Advise 3

    Advise

    Every organisation is different, so we take the time to listen, assess, and understand your current IT environment, pain points, and objectives. This ensures that our Managed IT Support service is built around your business needs - not just industry standards.

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    Design 2

    Design

    We design a scalable, responsive support service that aligns with your existing infrastructure, future technology roadmap, and business priorities. Whether it’s full IT outsourcing or co-managed IT support, our solutions are designed to enhance operational efficiency while minimising risk.

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    Integrate

    We make transitioning to TIEVA’s Managed IT Support simple and seamless. Our team works closely with yours to implement processes, integrate systems, and establish clear communication channels, ensuring minimal disruption and a smooth handover.

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    Manage

    Manage

    We don’t just wait for problems - we prevent them. With 24/7 monitoring, rapid issue resolution, and expert-led troubleshooting, we ensure your IT runs smoothly. Our service desk operates as an extension of your team, providing fast, reliable, and expert-level support whenever you need it.

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    Optimise 3

    Optimise

    Technology and business needs change, and so should your IT support. We continuously assess service performance, provide strategic recommendations, and refine your IT environment to maximise efficiency, security, and cost-effectiveness.

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    Time to take the stress out of IT support?

    Get started today!
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    “IT support isn’t just about fixing issues - it’s about keeping businesses running smoothly, securely, and without disruption. At TIEVA, we go beyond reactive support, providing proactive management, expert guidance, and a people-first approach. Our clients trust us because we don’t just solve problems, we anticipate them, ensuring their IT infrastructure supports their long-term success.”

    Heather Johnston

    Service Desk Manager

    The TIEVA Difference

    A Tailored IT Support Model

    Designed around your IT estate, business and people.

    Seamless Service Integration

    For minimal disruption.

    Proactive Management

    To prevent issues before they impact operations.

    27/7 Expert Support

    For complete peace of mind if your business never sleeps.

    Continuous Improvement

    Aligning Managed IT Support with your evolving technology and business strategy.

    Celebrating customer success

    The Big Word

    The Big Word

    TIEVA supported The Big Word’s global expansion by delivering seamless 24/7 IT support across 12 countries—enhancing operational efficiency and ensuring rapid response times.

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    IVC Evidensia

    IVC Evidensia

    TIEVA is proud to provide vital IT Services and Support to IVC Evidensia, a global leader in veterinary care.

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    Rosemont Pharmaceuticals

    Rosemont Pharmaceuticals

    Discover how TIEVA provided vital IT and support services to Rosemont, ensuring a smooth transition to a standalone business with a secure, agile, and future-ready cloud infrastructure.

    Read

    Learn what TIEVA can do for you.

    Contact us today!
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