Unified Communications & Collaboration (UC&C)

    Connect Your Teams. Elevate Every Interaction.

    TIEVA’s Unified Communications & Collaboration (UC&C) solutions bring together voice, video, messaging, and customer engagement into a seamless, cloud-based platform that adapts to the way your teams and customers work.
    Our Services

    Smarter communication for modern workforces

    Don’t let outdated communication slow you down. Power up your teams with tools that inspire collaboration, delight customers, and make every workflow effortless.

    Empower your workforce with seamless, reliable communication - no matter where they are.
    Deliver faster, more personalised service across every channel to build trust and loyalty.
    Reduce infrastructure, licensing, and maintenance costs by consolidating platforms and simplifying management.
    Support hybrid work and evolving business needs with tools that scale as you grow.
    Enable real-time collaboration across teams and locations to keep momentum high and decisions timely.
    Stay connected and responsive - even when teams are distributed or circumstances change.

    Make UC&C Your Competitive Advantage.

    Our UC&C Solutions

     

    Communication shouldn’t be a barrier - it should be a business advantage. TIEVA’s Unified Communications and Collaboration (UC&C) solutions integrate voice, messaging, video conferencing and contact centre tools into a single, secure platform. We help your teams work smarter and your customers connect more easily, wherever they are.

    UCaaS

     

    Flexible, scalable team communication

     

    • Cloud-based tools for calling, messaging, and video
    • Built for hybrid and remote work environments
    • Seamlessly integrates with existing platforms like Microsoft Teams

    CCaaS

     

    Customer experience that delivers

     

    • Omnichannel support across voice, chat, email, and social
    • Personalised, real-time customer engagement
    • Data-driven insights to improve service and satisfaction

    VoIP

     

    Reliable, cost-effective voice connectivity

     

    • High-quality voice over IP
    • Lower operational costs vs. traditional telephony
    • Ideal for remote and distributed teams

    SIP Trunking

     

    Future-ready telephony integration

     

    • Connect legacy PBX systems to modern cloud infrastructure
    • Scalable, cost-effective voice services
    • Enables a smooth transition to UCaaS
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    “Great communication is the backbone of every high-performing business. At TIEVA, we help organisations simplify and modernise how their teams connect - making collaboration effortless and customer interactions stronger, wherever work happens.”

    Michael Lloyd

    UC&C Specialist, TIEVA

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    Got a question about UC&C?

    We’re here to help you connect better, collaborate smarter, and serve faster.

    Speak to an expert

    Unified Communications FAQs

    We often hear these common questions from businesses exploring UCaaS and CCaaS. Here are a few helpful answers.
    UCaaS (Unified Communications as a Service) integrates tools like voice, video, chat and file sharing into one cloud-based platform.
    CCaaS (Contact Centre as a Service) focuses on customer communication - providing omnichannel support through voice, chat, and email, all in one place.
    Yes, we can enable Teams for external calling and integrate it with your existing phone system or cloud telephony.
    Absolutely. We implement encrypted, enterprise-grade VoIP solutions with built-in security and monitoring.
    Yes - we offer fully managed UC&C services including installation, support, and performance monitoring.

    Learn what TIEVA can do for you.

    Contact us today!
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