The investment will support the ongoing evolution of TIEVA’s core service capabilities, including improved automation, enhanced visibility across operations, and more responsive support services.
Central to this initiative is TIEVA’s strategic partnership with ConnectWise, whose platform will underpin the company’s next phase of growth. By standardising on ConnectWise’s professional services automation (PSA), remote monitoring and management (RMM), automation, and consulting solutions, TIEVA is establishing a unified, scalable operating model designed to support both organic expansion and future acquisitions. The programme is designed to drive greater efficiency, consistency, and quality across all customer interactions.
“TIEVA’s investment reflects a clear commitment to building a modern, scalable service platform. By standardising on the ConnectWise platform, they are well positioned to accelerate growth, streamline operations, and deliver enhanced value to their customers. We’re proud to support them on this transformation journey.”
- David Raissipor, Chief Product & Technology Officer @ ConnectWise
Alongside this, TIEVA is establishing a clear roadmap for the adoption of artificial intelligence across its operations, positioning the business for its next phase of agentic acceleration with ConnectWise. As an early collaborator in shaping next-generation capabilities, TIEVA is building on its new platform foundation to leverage automation and intelligent workflows that augment service teams, enabling faster decision-making, improved productivity, and enhanced service outcomes.
Importantly, this approach is centred on enhancement rather than replacement. Supported by TIEVA’s partnership with ConnectWise, AI will be used to empower teams, not reduce them, acting as a force multiplier that enables people to focus on higher-value work, improve service quality, and strengthen customer relationships.
“This investment represents a significant step forward in how we deliver for our customers. By partnering with ConnectWise and standardising on a single, modern platform, we are creating a strong foundation for scalable growth. We are investing not only in technology, but in our processes and our people, ensuring we can continue to raise the bar in service delivery. The introduction of AI into our operations is a key part of that journey, not to replace our teams, but to give them the tools to be even better at what they do.”
- Simeon Banks, Head of Business Applications @ TIEVA
This programme reinforces TIEVA’s commitment to continuous improvement and long-term investment in its service capability, ensuring it remains well positioned to support customers in an increasingly digital and fast-moving environment.
If you're a service Customer with TIEVA, you will be sent a direct notification about this investment within the coming days.