---
title: Over a Decade of Trusted IT Partnership
description: Greyhound Box partners with TIEVA for over a decade to manage IT, ensure security, and support business growth through technology.
---

[blog ](https://tieva.co.uk/blog)

# [Over a Decade of Trusted IT Partnership](https://tieva.co.uk/blog/over-a-decade-of-trusted-it-partnership)

 Written by [No Author](https://tieva.co.uk/blog/author/no-author) | Nov 4, 2025 11:23:49 AM

Greyhound Box is a packaging specialist with over 30 years’ experience, known for its comprehensive managed packaging programmes. Their services cover everything from packaging design and manufacturing to consultancy and waste management, helping customers optimise supply chains, reduce carbon footprints, and drive value to the bottom line.

 

For more than ten years, they have trusted TIEVA to deliver a full range of IT services - everything from network infrastructure and firewalls to endpoint support, Office 365, and managed security.

As Managing Director Louise O’Brien explains, IT is critical to Greyhound Box’s day- to-day operations:

*“We** **don’t** **have** **an** **internal** **IT** **department,** **so** **it’s** **vital** **that** **we’ve** **got** **a** **partner** **who** **can** **deliver** **full** **service** **IT** **solutions.** **Our** **entire** **operation** **runs** **on** **our** **Aptos** **software** **platform,** **so** **if** **IT** **doesn’t** **work,** **neither** **do** **we.** **TIEVA** **keeps** **everything** **running** **smoothly,** **works** **directly** **with** **our** **software** **vendor** **when** **needed,** **and** **helps** **us** **modernise** **-** **whether** **that’s** **achieving** **ISO** **accreditations** **or** **keeping** **on** **top** **of*

*technology changes.”*

 

 

## Challenge

When Greyhound Box first approached TIEVA, their previous IT provider could no longer keep pace with the company’s growth. The turning point came when an issue arose that the incumbent was unable to resolve. Greyhound Box turned to TIEVA for support, and not only was the issue fixed, but it also opened the door to a wider conversation about how IT could better support the business as it scaled.

 

Greyhound Box also needed stronger governance and security frameworks to ensure performance and resilience as new people, systems, and processes were added.

 

A defining moment came when an employee inadvertently accessed an on-premise server through its IP address - exposing gaps in security protocols. This highlighted the urgent need for stronger governance, tighter access controls, and a more proactive approach to IT management.

## Solution

TIEVA became an extension of Greyhound Box’s team, providing strategic input as well as technical delivery. Over the years, the partnership has included:

 

- Deployment of new network switches, Barracuda firewalls, and WiFi
- Hardware upgrades including servers, PCs, and laptops
- Managed firewall, mail filtering, antivirus, and server support
- Endpoint management and service desk support
- Office 365 licensing, user account management, and troubleshooting

 

One of the most significant projects was supporting Greyhound Box through the transition to remote working during the pandemic. TIEVA quickly deployed and optimised collaboration tools to maintain productivity while keeping systems secure.

As technology, business requirements, and external factors continue to change, TIEVA’s proactive security services ensure Greyhound Box has the right protections in place - along with the flexibility to adopt new technologies when needed.

 

 

## Outcomes

With TIEVA managing and supporting all aspects of IT, Greyhound Box has the solid foundation it needs to deliver on its business plan. Technology no longer feels like a burden - it enables growth.

*“TIEVA** **supports** **our** **business** **plan.** **Without** **them** **we’d** **have** **to** **manage** **so** **much** **ourselves,** **which** **we** **can’t** **and** **don’t** **want** **to** **do** **-** **especially** **vendor** **management. **We don’t have the in-house expertise to work directly with our software provider, so **TIEVA** **manage** **that** **relationship** **for** **us.** **Even** **if** **we** **did** **have** **an** **IT** **manager,** **we’d** **still **need a** **team** **behind them. That’s what** **TIEVA** **gives us."*

 

The longevity of the partnership speaks for itself - over ten years and counting. For Louise, the difference is the relationship and the trust that comes with it.

When asked what advice she’d give to another business considering TIEVA, Louise is clear:

 

[View full post](https://tieva.co.uk/blog/over-a-decade-of-trusted-it-partnership)

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