Greyhound Box is a packaging specialist with over 30 years’ experience, known for its comprehensive managed packaging programmes. Their services cover everything from packaging design and manufacturing to consultancy and waste management, helping customers optimise supply chains, reduce carbon footprints, and drive value to the bottom line.
For more than ten years, they have trusted TIEVA to deliver a full range of IT services - everything from network infrastructure and firewalls to endpoint support, Office 365, and managed security.
As Managing Director Louise O’Brien explains, IT is critical to Greyhound Box’s day- to-day operations:
“We don’t have an internal IT department, so it’s vital that we’ve got a partner who can deliver full service IT solutions. Our entire operation runs on our Aptos software platform, so if IT doesn’t work, neither do we. TIEVA keeps everything running smoothly, works directly with our software vendor when needed, and helps us modernise - whether that’s achieving ISO accreditations or keeping on top of
technology changes.”
When Greyhound Box first approached TIEVA, their previous IT provider could no longer keep pace with the company’s growth. The turning point came when an issue arose that the incumbent was unable to resolve. Greyhound Box turned to TIEVA for support, and not only was the issue fixed, but it also opened the door to a wider conversation about how IT could better support the business as it scaled.
Greyhound Box also needed stronger governance and security frameworks to ensure performance and resilience as new people, systems, and processes were added.
A defining moment came when an employee inadvertently accessed an on-premise server through its IP address - exposing gaps in security protocols. This highlighted the urgent need for stronger governance, tighter access controls, and a more proactive approach to IT management.
TIEVA became an extension of Greyhound Box’s team, providing strategic input as well as technical delivery. Over the years, the partnership has included:
One of the most significant projects was supporting Greyhound Box through the transition to remote working during the pandemic. TIEVA quickly deployed and optimised collaboration tools to maintain productivity while keeping systems secure.
As technology, business requirements, and external factors continue to change, TIEVA’s proactive security services ensure Greyhound Box has the right protections in place - along with the flexibility to adopt new technologies when needed.
With TIEVA managing and supporting all aspects of IT, Greyhound Box has the solid foundation it needs to deliver on its business plan. Technology no longer feels like a burden - it enables growth.
“TIEVA supports our business plan. Without them we’d have to manage so much ourselves, which we can’t and don’t want to do - especially vendor management. We don’t have the in-house expertise to work directly with our software provider, so TIEVA manage that relationship for us. Even if we did have an IT manager, we’d still need a team behind them. That’s what TIEVA gives us."
The longevity of the partnership speaks for itself - over ten years and counting. For Louise, the difference is the relationship and the trust that comes with it.
When asked what advice she’d give to another business considering TIEVA, Louise is clear: