One Beyond Retail Ltd. is a fast growing UK value retailer. Since opening its first store in 2019, the business has expanded to more than 100 stores nationwide, offering over 5,000 product lines.

With such rapid growth, technology is critical. Cloud infrastructure underpins how One Beyond Retail operates across the UK - supporting communications, enabling new store openings, and

providing resilience at scale.

“It’s the core of the business - it allows us to operate across the UK, communicate effectively, reduce some of the risk of on site infrastructure and it gives us the resilience we need.” - David Bibb, IT Manager.

Challenge

In mid 2024, One Beyond Retail was nearing the end of its contract with its existing provider. Service had become a growing frustration - slow responses, poor account management, and inflexible solutions that didn’t suit the needs of a fast-moving discount retailer.

As One Beyond Retail continued to grow at pace, their existing cloud setup began to show some limitations. Support for new store connections often took longer than the business needed, and billing and scope changes made it difficult to plan with confidence. Costs were steadily increasing, and with frequent account manager changes, it was hard to build the consistent relationship the team wanted.

Solution

One Beyond Retail turned to TIEVA to migrate its infrastructure from the incumbent provider’s data centre platform into the TIEVA Private Cloud. The solution included:

• Migration of nine virtual servers to TIEVA Cloud
• Deployment of Cloud Gen firewalls and new site-to-site VPNs
• Geo-resilient configuration across multiple UK data centres
• 24x7x365 monitoring and support

TIEVA’s approach is structured around transparency and accountability, ensuring that clients always know where they stand, have clear visibility of progress, and can trust that decisions are made in their best interests. The team held numerous scoping sessions and test runs to guarantee compatibility before go-live - vital for a retail operation where downtime is not an option. Weekly, and often more frequent, updates kept the One Beyond Retail team fully informed and confident throughout the migration.

As new requirements emerged - such as an aggressive VPN project - TIEVA adapted the scope to accommodate them, providing the flexibility needed by businesses in fast-paced environments like retail.

“The migration was painless - a night and day difference from our previous provider. TIEVA did a great job of bringing us on board and linking us in.” - David Bibb, IT Manager.

Outcome

The move to TIEVA’s Private Cloud has delivered measurable improvements across One Beyond Retail’s operations. Service requests are now turned around daily, with new site connections established in as little as 48 hours - a dramatic improvement on previous timescales. Proactive updates ensure nothing is left unresolved, giving the business confidence that issues are always being managed.

The relationship is built on trust and transparency. Instead of being pushed towards pre-set solutions, One Beyond Retail benefits from open communication and advice that focuses on what’s right for their business. With resilient, geo-redundant infrastructure in place, the retailer now has a stronger foundation to support rapid nationwide growth.

“From a support perspective it’s been 10/10. Easy, reliable and understanding – that’s how I’d sum up TIEVA. We never feel forced into a sale. Their approach is always to find the right solution for us.” - David Bibb, IT Manager.

Looking Ahead

TIEVA continues to work closely with One Beyond Retail as a long-term partner, not just providing a transactional service. With the flexibility to adapt as requirements evolve and a proven record of responsive support, TIEVA is helping One Beyond Retail scale with confidence

while keeping IT resilient, secure, and aligned to business outcomes.