Human error remains one of the most common causes of data breaches and security incidents. According to Stanford Research, nine out of ten data breaches are caused by your users. Even small, accidental mistakes can lead to severe consequences, from data loss to system downtime.

This checklist outlines practical steps to prevent human error in your IT operations and strengthen your overall security posture.

1. Automate Where Possible

• Enable Automated Updates: Ensure all systems, applications, and devices are set to update automatically, reducing the risk of missed security patches or outdated software.
• Automate Backups: Regular backups should be scheduled and automated, ensuring that data is regularly backed up without relying on manual processes.
• Implement Configuration Management Tools: Use tools to manage system configurations automatically and avoid manual misconfigurations.

2. Strengthen IT Policies and Procedures

• Standardise Procedures: Ensure all processes, such as patch management, access control, and system configuration, are clearly documented and standardised across your organisation.
• Enforce Access Controls: Review and apply the principle of least privilege, ensuring employees only have access to the systems and data necessary for their roles.
• Review Change Management Protocols: Always require documentation, peer reviews, and testing before changes are made to critical systems or infrastructure.

3. Enhance Employee Training

• Regular Security Awareness Training: Provide ongoing training for employees on topics such as phishing, password management, and social engineering. Keep employees updated on the latest threats and tactics.
• Conduct Simulated Security Drills: Run phishing tests and security drills to gauge employees’ awareness and reaction times, identifying areas for improvement.
• Create IT-Specific Training: Develop role-specific IT training for employees who handle critical systems, focusing on preventing errors like misconfigurations or failed backups.

4. Implement Regular Audits and Monitoring

• Perform Routine Audits: Schedule regular audits of security protocols, access permissions, and IT infrastructure to catch any overlooked vulnerabilities or errors.
• Monitor System Performance: Continuously monitor key systems for signs of issues (e.g., abnormal performance, failed backups), so errors can be caught early.
• Use Logging and Alerts: Enable detailed logging and set up alerts for unusual activity, so the IT team is notified immediately of any missteps or suspicious events.

5. Strengthen Data Handling and Incident Response

• Ensure Data Encryption: Verify that all sensitive data is encrypted, both in transit and at rest, to mitigate the risk of accidental exposure.
• Develop a Clear Incident Response Plan: Ensure your team has an up-to-date incident response plan that includes how to handle human error incidents, from quick remediation to post-incident analysis.
• Schedule Disaster Recovery Tests: Regularly test your disaster recovery and backup plans to ensure they can be effectively implemented in the event of an issue.

6. Utilise Role-Based Access Control (RBAC)

• Limit Access to Critical Systems: Ensure that only authorised personnel have access to critical infrastructure. Regularly review access lists to revoke permissions when no longer needed.
• Implement Multi-Factor Authentication (MFA): Require MFA for all users, particularly those accessing critical systems, to minimise the risk of unauthorised access due to human error.

7. Patch and Update Regularly

• Monitor Vulnerabilities: Keep track of vulnerability alerts for all software and systems used, ensuring patches are applied as soon as they’re available.
• Use Patch Management Tools: Automate patch management processes to ensure all devices and systems are consistently updated without relying on manual input.

8. Minimise Complexity in IT Systems

• Simplify Infrastructure Where Possible: Reducing the complexity of IT environments can reduce the likelihood of errors. Ensure documentation is available for all systems.
• Review Third-Party Dependencies: Evaluate the security and reliability of third-party systems, ensuring they don’t introduce vulnerabilities due to misconfigurations or lack of oversight.

While eradicating human error entirely may not be possible, by automating processes, enhancing training, and maintaining strict monitoring, your organisation can greatly reduce the likelihood of incidents. 

Contact us today to schedule your assessment and safeguard your business from human error and other cyber threats.