---
title: "New Record: 98% NPS® Score reflects TIEVA’s ongoing dedication to World Class Service -TIEVA"
description: "New Record: 98% NPS® Score reflects TIEVA’s ongoing dedication to world class service"
---

[blog ](https://tieva.co.uk/blog)

# [New Record: 98% NPS® Score reflects TIEVA’s ongoing dedication to World Class Service -TIEVA](https://tieva.co.uk/blog/hub/updates-insights/98-nps-score)

 Written by [David Craig](https://tieva.co.uk/blog/author/david-craig) | Feb 24, 2023 12:00:00 AM

### A Net Promoter Score (NPS®) is a widely used metric that measures customer loyalty and satisfaction.

An NPS® Score of 70% is considered “excellent”, so achieving a score of 98% reflects the exceptionally high levels of positive customer feedback and indicates our dedication to world class IT solutions and services.

 

Sharon Pashley, Group Service Desk Manager, was thrilled with the score.

[View full post](https://tieva.co.uk/blog/hub/updates-insights/98-nps-score)

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