Background
Esh Group is a leading construction and built environment group operating across the North of England. With a strong focus on innovation and efficiency, the business relies on up-to-date technology to support its daily operations and long-term growth. TIEVA has partnered with Esh Group for over eight years, delivering IT solutions and services that support the business’s evolving needs.
Challenge
With over 750 end users, Esh Group has high demand for technology - whether it’s equipping new starters, upgrading existing kit, or rolling out the latest innovations. Previously, managing this demand meant relying heavily on their Account Manager for up-to date information on product availability, specifications, and pricing. Because these details change frequently, the process often involved multiple calls and email exchanges - making procurement more time-consuming and less agile than the business needed.
Solution
To simplify procurement and improve visibility, Esh Group adopted apexio - TIEVA’s eBusiness solution. apexio provides real-time access to over 100,000 products with up-to-date pricing and live stock levels, allowing the Esh team to source and order IT equipment directly without needing to check in with an Account Manager.
Built with the end user in mind, apexio combines powerful functionality with an intuitive, easy-to use interface. From smart search capabilities to clean, clutter-free navigation, it’s been designed to make every step of the procurement process as simple and efficient as possible - improving customer satisfaction and saving valuable time. Key features like the search function and Wishlist have proved invaluable. Esh Group can quickly find specific models using simple search terms, and the Wishlist enables the team to pre-select preferred items - such as laptops, headsets, and keyboards - for repeat orders or new starters.
Outcome
The impact for Esh Group has been clear: faster procurement, reduced admin, and better visibility. With instant access to products, stock levels, and pricing, the team can quickly identify what they need and place orders without delay - saving valuable time and improving efficiency. It’s also freed up TIEVA’s Account Management team to focus on more strategic conversations - from exploring emerging technologies to helping Esh Group align IT decisions with long-term business goals.
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